Effective Date: 10-07-2025

At 2D ApS, we are committed to delivering high-quality graphene materials and related products. Due to the specialised nature of our materials, our return policy differs from standard consumer products.

Product Nature

Our graphene products are intended primarily for research, development, and industrial applications. Variations within standard manufacturing tolerances may occur and do not constitute product defects.

Return Eligibility

Due to the sensitive and bespoke nature of graphene materials, we do not accept returns once products have been dispatched, except in the following circumstance:

• The incorrect product was delivered (i.e. the product received does not match the product ordered)

All other circumstances — including but not limited to change of mind, ordering errors by the customer, product performance, variation from datasheet values, or transit damage — do not qualify for return or refund.

Reporting Issues

Customers must report any issues within 14 days of receiving the shipment. Reports should include:

• Order number
• Description of the issue
• Clear photos of the product and packaging

Requests submitted after this period may not be eligible for replacement.

Replacement or Refund

Once a confirmed delivery error has been reviewed and verified, 2D ApS may offer one of the following resolutions:

• Replacement shipment of the correct product
• Store credit for future purchases
• Refund to the original payment method (where applicable)

Non-Returnable Items

The following items are not eligible for return under any circumstances:

• Opened material containers
• Used or partially used materials
• Custom or made-to-order graphene products
• Research samples provided for evaluation
• Products where the return is requested for any reason other than incorrect delivery

Shipping Costs

If a replacement is approved due to a confirmed delivery error, 2D ApS will cover the cost of replacement shipping.

Inspection Upon Delivery

We recommend that customers inspect all packages upon delivery. Any damage occurring during transit is the responsibility of the carrier and does not constitute grounds for return, replacement, or refund by 2D ApS. Customers wishing to make a claim for transit damage should contact the carrier directly.

Product Specifications

Our graphene products are advanced research materials. Datasheet values are indicative and represent typical or target parameters; they are not guaranteed specifications. Variation from datasheet values is inherent to the nature of CVD graphene production and does not constitute a defect or grounds for return, replacement, or refund.

2D ApS does not issue Certificates of Analysis. Customers are responsible for characterising and validating materials for their specific application prior to use.

Return Shipping Instructions

If a return is approved following confirmation of a delivery error, 2D ApS will provide return shipping instructions, including the designated return address and any required packaging guidelines. Customers must not ship items back without prior written authorisation from 2D ApS. Unauthorised returns will not be accepted. Where 2D ApS is responsible for the error, we will arrange or reimburse the cost of return shipping.

Processing Timeline

Upon receipt of a complete claim (including all required documentation), 2D ApS aims to provide an initial response within 3–5 business days. Resolution timelines may vary depending on the nature of the issue and whether physical samples need to be assessed. Customers will be kept informed of the status of their claim throughout the process.

International Orders

For international shipments, customers are responsible for any customs duties, import taxes, or regulatory requirements applicable in their country. Return or replacement timelines for international orders may be longer due to transit times and customs clearance. Customers should be aware that returning graphene materials across borders may be subject to export and import regulations, and it is the customer’s responsibility to ensure compliance with applicable laws.

Dispute Escalation

If a customer is unsatisfied with the outcome of their claim, they may request a formal review by contacting us at contact@2-d.tech with the subject line “Escalation Request”. A senior member of our team will review the case and make best efforts to respond within 5 business days.

Liability and Force Majeure

2D ApS is not liable for damage or delays caused by third-party carriers, customs authorities, or events beyond our reasonable control (including but not limited to natural disasters, strikes, or governmental actions). In such cases, we will work with the customer in good faith to identify an appropriate resolution, but we cannot guarantee replacement or refund timelines.

Governing Law

This policy is governed by the laws of Denmark. For customers based in the European Union, applicable statutory consumer rights under EU law are not affected by this policy to the extent that such rights cannot be excluded by contract. Any disputes that cannot be resolved through our internal escalation process may be referred to the relevant Danish courts or applicable EU alternative dispute resolution body.

Contact

For return or replacement requests, please contact:
Email: contact@2-d.tech